DUE TO COVID-19 PANDEMIC, AND STATE OF CALIFORNIA EXECUTIVE ORDER FOR SOCIAL DISTANCING, WE CAN ONLY ALLOW 4 CUSTOMERS AT A TIME INSIDE THE RESTAURANT. PLEASE FOLLOW THE BLUE LINE MARKS ON THE FLOOR TO PLACE YOUR ORDERS. PLEASE WAIT OUTSIDE AND COME BACK TO PICK UP YOUR PAID ORDERS IN 15-30 MINUTES.
WE ALSO ACCEPT PHONE CALL ORDERS, ONLINE ORDERS AND DOORDASH ORDERS FOR PICK UP IN 30 MINUTES.
THANK YOU FOR UNDERSTANDING – LECLAVE LLC
DUE TO COVID-19 PANDEMIC , SURUKI SUSHI ONLY ALLOWS CUSTOMERS WEARING FACEMASKS/FACE COVERINGS TO GO INSIDE THE RESTAURANT. NO FACEMASK, NO ENTRY AND NO SERVICE! WE ARE ALSO STRICTLY MINDFUL OF SOCIAL DISTANCING. LET US HELP EACH OTHER TO SLOW, STOP AND PREVENT THE SPREAD OF THE VIRUS. #STAYHEALTHY
For your satisfaction, we ensure that you always get the food you order according to your requirements. Our return and refund policy enhance the trust of our customers in our determination.
Our management team ensures that you get the right food. Please recheck your food as you get it or upon pick up. However, if you get the wrong food, then, you can simply let us know. We can make suitable changes in the transactions and provide the right food.
We cook our food fresh to order with only the finest and freshest, USDA certified ingredients. We take great care and pride in all of the dishes we make. Please inform us immediately if you receive unsatisfactory food caused by uncared preparation, bad packaging or strange objects in the food. We will need the food returned in the original container(s) so we may investigate and deal with the issue. We will prepare for you new dishes and make sure they're the best. If you do not wish to receive a new dish, we may refund the amount to a credit card or we will refund you with a store credit only after we receive the food in the original container(s)and have confirmed the error to the discretion of the manager on duty. No cash refunds. In some cases, we may offer you a store credit in the dollar amount of the returned food. Though, we always cook our food with the freshest ingredients, we feel that it is our responsibility to provide assurance regarding the bad food.
“Dislike the Food”
We understand that some things aren’t for everyone and we welcome feedback from our customers. We offer a diverse selection and would love for you to come back and try something new. In some cases, we may offer a small courtesy discount for your next visit or we may offer for you to exchange your dish for an item of equal or lesser value in lieu of a refund. We will need the food returned in the original container(s) so we may confirm our preparation was correct. In the case of exchanged food, you may come to pick up the food.
“Cancellation of the order”
We are unable to provide refunds for the return of the food. Also, if you place an order online, phone call or store order then decided to cancel the order after the food has been cooked, the cancellation is not acceptable. For more information, you should contact us.
Contact us to ask your queries!
There are various terms and conditions that we include to ensure the perfection and professionalism in our services. So, if you feel the need to know more about our refund and return policies, feel free to give us a call. Our management team is always there to answer all your questions and help you out with the ordering.
We want to make sure that you receive best quality food and enjoy at your own place. And you can help us in doing that.
Thank you so much,
LECLAVE LLC MANAGEMENT
March 16, 2020:
At SURUKI’s SUSHI, our priority is the safety and well-being of our employees, customers and consumers. We are committed to providing food and services that meet the highest safety and quality standards to our valued customers and consumers. We have been closely monitoring updates on the Coronavirus (COVID-19) and want to provide this update.
Suruki’s Sushi is following the recommendations of the U.S. Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO). This includes taking the following precautionary steps:
- Providing alcohol-based hand sanitizer available for the employees and customers to use.
- Equipping the restaurant with extra disinfectant wipes and solutions.
- Posting best practices on how to maintain good hygiene and hand washing.
- Ensuring our staff and employees are properly cleaning and disinfecting frequently touched objects and surfaces
- Instructing employees who are sick or suspected of being sick with any flu-like illness, to seek medical attention and STAY HOME.
To our Valued Customers, we appreciate you and we care. We are as one community in helping prevent, slow and stop the pandemic. Let us be reminded of the CDC recommendations:
- Avoid touching your face, particularly the eyes, nose or mouth, with your hands.
- When you or your loved ones are sick, stay home to prevent infecting others.
Sneezing or coughing into tissues or your elbow are great ways to minimize spread of germs.
- Always wash your hands with soap and water after you sneeze or cough.
- Practice Social Distancing.
SURUKI SUSHI will remain OPEN FOR TAKE OUT /TO GO ORDERS ONLY
Thank you for understanding.
GOD BLESS EVERYONE.
Rosalyn Le MSN, RN PHN CMSRN
(CEO/OWNER of LECLAVE LLC dba Suruki’s Sushi).
Copyright 2013. All rights reserved. LECLAVE LLC.